Nothing beats a live person who can help you with your questions. Whether you provide email support, chat support, or even voice support LiveAgent has you covered.
Get a lot of the same questions over and over again? You can also build a knowledgebase to cut down on support requests.
In this video, I go through ever step of LiveAgent, setup VoIP integration with Twilio, and even install the code on a WordPress website.
A powerful help desk solution.
Feature set is not a roadmap – features like help desk, live chat, call center, and knowledge base work well.
Abilities of the product are great – my agency will be moving over to LiveAgent (from Freshdesk).
UI needs some improvement.
LiveAgent is not the easiest to use, at least at the start.
If your business might need more than two support agents in the future, you’d need to consider paying $20 per help scout. (That is unlikely for my agency.)
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